Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Public Courses: £225 + VAT per delegate (call for group discounts)
Closed Courses: please enquire
Click a date to book: No upcoming courses


Problem Solving & Decision Making Training Course Content

What you will learn on this training course

Suitable for anyone wishing to develop good strong problem solving skills, which can make a difference to your career. A fundamental part of every manager’s role is finding ways to solve problems you face, so being a confident problem solver is really important to your success. Much of that confidence comes from having a good process to use when approaching a problem.

  • What is problem solving?
  • How to problem solve more effectively
  • Defining the real problem
  • How to identify alternative solutions
  • Decision making
  • Monitor success

Course Content

Problem Solving
  • What is it? Why is it Important?
  • The 7 steps to problem solving
  • The Simplex problem solving process
Defining the Real Problem
  • Establish the need for a solution. Justify the need
  • Contextualise the problem, write the problem statement
  • Toolkits to establish the real problem
Identify Alternative Solutions
  • Involve others to find alternatives to resolve the problem
  • Brainstorm for solutions, what is the risk associated with each alternative
  • Screening the alternatives to find the best idea
Decision Making
  • Establish which approach is the most likely to solve the problem for the long-term
  • Which is the most realistic alternative
  • Decision Toolkits to help with decision making
Plan the Implementation
  • What steps should be taken to implement the best alternative
  • Establish indicators of the success of the plan
  • What resources will you need in terms of people, equipment, budgets
  • How to effectively communicate and ‘sell’ the plan to others
Monitor Indicators of Success
  • Are you achieving the results expected? Is the plan on schedule?
  • Consider steps to take if the plan is not on schedule

Additional Information

  • Buffet lunch included and free parking (only provided for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course