Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Closed groups of up to 12 delegates: £1 200.00 + VAT
How to book: Please use our contact form or call us 01604 655900 


Emotional Intelligence Training Course Content

What you will learn on this training course

Suitable for anyone that wishes to develop and enhance their Emotional Intelligence. You probably know people who are masters at managing their emotions. They are excellent decision makers, and they know when to trust their intuition. They have a high degree of emotional intelligence, they know themselves well, and also able to sense the emotional needs of others.

  • Definition of Emotional Intelligence
  • Emotional Triggers
  • Why Emotional Intelligence in Business is important
  • Emotional Intelligence in Good Leaders
  • Emotional Intelligence to help others

Course Content

Emotional Intelligence
  • Definition of Emotional Intelligence
  • What is it?
  • Why is it important to you?
  • Why do we all need Emotional Intelligence
  • Assess your own Emotional Intelligence
Emotional Triggers
  • What are emotional triggers?
  • What triggers our emotional brain?
  • The Emotional Competence Framework
Emotional Intelligence in Business
  • Howard Gardner’s Multiple Intelligences Theory
  • Developing Emotion Management
  • Listening skills
  • Feedback
  • Building Rapport
Emotional Intelligence and Good Leaders
  • Self-awareness and Self-regulation
  • Resolving Team Conflict
  • Six emotional leadership styles
  • Emotional Intelligence to Help Others
  • Motivation, Empathy, Social Skills
  • Developing a Positive balanced team
Summary & Close
  • Reviewing the main Learning Points from the day
  • Creating an Action Plan for the future

Additional Information

  • Buffet lunch included and free parking (only provided for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course